How to Control Your Emotions in Difficult Conversations

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With everything that has been going on in the past few weeks, emotions are running high. 

If you feel strongly about something, for example the humanitarian crisis in Palestine, it’s likely because you have strong emotions on the issue. 

You may feel anger, heartache, frustration, or disappointment. 

Now these emotions may be helpful in spurring you into action.

But they can also get in the way when you need to be rational.

Being rational is important when you have to express a professional or academic opinion. If you lead an argument with your emotions, your argument may lose its credibility.

It is even more important to be rational when you’re speaking with those who oppose your views.

If you are trying to persuade, find common ground, or get opponents to understand your point of view, you will need to communicate with more facts, logic, and sometimes empathy, over your own personal emotions.

So with all this in mind, we thought that the topic of controlling your emotions in difficult conversations would be worth discussing on this week’s podcast episode. 

Watch the episode here. 

You can also listen to this episode on SpotifyApple Podcasts or Google Podcasts.

Here are the points that we discuss in detail:

  1. Take a moment to recognise your emotional state.
  2. Stay calm.
  3. Use “I” statements.
  4. Listen actively.
  5. Support your opinion with facts.
  6. Avoid personal attacks.
  7. Maintain open body language.
  8. Agree to disagree!


We hope you’ll watch the episode as we share how you can apply these tips with phrases and examples.

These tips can be helpful for any difficult conversation you find yourself in — whether it’s related to current world issues or anything else you encounter in your personal and professional life.

Take care and stay safe.

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Hi there!

We’re Azimah, Amnah and Aisya from Malaysia. We created My English Matters as an online platform to help people improve their English.

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