Members Monthly Policy

Please read these policies regarding your purchase and use of Members Monthly with My English Matters (“Membership”). If you join the Facebook group that is offered with the membership, you are also subject to the Community Guidelines. Additionally, your use of the membership site and materials are also subject to our general Terms of Use and Privacy Policy.

By purchasing this membership and accessing this website, you hereby agree to these policies. If you have any questions, please email us at info@myenglishmatters.com.

AUTO-RENEWAL: Membership payments are automatically charged monthly and annually, depending on how you purchased, on or close to the date of your first payment.

CANCELLATIONS: If you decide Members Monthly is not for you, you can cancel any time by contacting us at info@myenglishmatters.com. To ensure a successful cancellation, you must provide the same email address you enrolled with. Cancelling your membership prevents your payment method from being charged in the future. You must contact us at least 7 days prior to your next billing date to ensure that you will not be charged in the next cycle.

We cannot initiate a cancellation requested through Facebook or any other social media platform (WhatsApp, Instagram, etc.).

REFUNDS: If you selected the annual subscription, you have 30 days from payment date to request a refund of that payment by contacting us at info@myenglishmatters.com. To ensure a successful refund, you must provide the same email address you enrolled with. Refunding your membership prevents your payment method from being charged in the future.

Your access to any membership site and Facebook group will be rescinded upon successful cancellation.

Refunds are not available for monthly subscriptions. Refunds are also not available for annual subscription payments that have been active for more than 30 days.

DEFAULTS: If your payment method provided cannot be processed for any of the payments, you’ll be contacted through email or phone. Your access to the membership may be suspended immediately until your payments are current.

MAKING PHYSICAL OR DIGITAL COPIES, PRINTING, SHARING MATERIALS: You may print or make paper or digital copies for your own personal use only. Any other copying or distribution by any means is strictly prohibited by law. You may not upload content to third-party software (e.g., learning apps or websites). You may not share your login information with others. All membership materials are copyright protected and are the property of The Shurfa Group Sdn. Bhd.

ADDITIONAL PROVISIONS: We reserve the right at our discretion to deny access to or remove customers from the membership at any time for any reason.

Updated 3 June 2021