Members Monthly Policy

Please read these policies regarding your purchase and use of Members Monthly with My English Matters (“Membership”). If you join the Facebook group that is offered with membership, you are also subject to the Community Guidelines. Additionally your use of the membership site and materials are also subject to our general Terms of Use and Privacy Policy.
By purchasing this membership and accessing this website, you hereby agree to these policies. If you have any questions, please email us at info@myenglishmatters.com.

AUTO-RENEWAL: Membership purchases auto-renew monthly and annually, depending on how you purchased, on or close to the date of purchase.

CANCELLATIONS: If you decide Members Monthly is not for you, you can cancel anytime by contacting us at info@myenglishmatters.com. To ensure a successful cancellation, you must provide the same email address you enrolled with. Cancelling your membership prevents your payment method from being charged in the future. You must contact us at least 7 days prior to your next billing date to ensure that you will not be charged in the next cycle.

We cannot initiate a cancellation requested through Facebook or any other social media.

REFUNDS: If you selected the annual subscription, you have 30 days from purchase date to request a pro-rated refund by contacting us at info@myenglishmatters.com. To ensure a successful refund, you must provide the same email address you enrolled with. Refunding your membership prevents your payment method from being charged in the future.

We will deduct your first month (at the monthly rate) from your refund. Your access to any membership site and Facebook group will be rescinded upon successful cancellation.

Refunds are not available for monthly subscriptions. Refunds are also not available for annual subscriptions that have been active for more than 30 days.

DEFAULTS: If your payment method provided cannot be processed for any of the payments, you’ll be contacted through email or phone. Your access to the membership may be suspended immediately until your payments are current.

MAKING PHYSICAL OR DIGITAL COPIES, PRINTING, SHARING MATERIALS: You may print or make paper or digital copies for your own personal use only. Any other copying or distribution by any means is strictly prohibited by law. You may not upload content to third-party software (e.g., learning apps or websites). You may not share your login information with others. All membership materials are copyright protected and are the property of The Shurfa Group Sdn. Bhd.

ADDITIONAL PROVISIONS: We reserve the right at our discretion to deny access to or remove customers from the membership at any time for any reason.

Updated 23 March 2020